FAQS
How do I determine my ring size?
Please refer to our Sizing Chart when choosing your ring size for the most accurate fit. Please note your finger size can change throughout the day and depending on the temperature, so measure in the afternoon when your hands are warm.
Has my order been shipped yet?
We will ship your purchase within 3 business days. Once shipped you will recieve a tracking number. If you have not received a tracking number within 3 business days, please contact us at contact@eastmovement.store.
How can I track my order?
Upon shipping, you will recieve a tracking number. All of our item are shipped thorugh Auspost and can be tracked on their website or app.
How long does it take for my item to arrive?
Shipping usually take 3 to 6 business days via Auspost.
Why is my order delayed?
Occasionally, orders may experience delays due to factors such as high product demand, unforeseen disruptions in the supply chain, or logistical challenges beyond our control. Please rest assured that we are committed to addressing these issues promptly and expediting the fulfillment process to minimize any inconvenience for you.
How long does it take to restock items that are sold out?
Typically, items that are out of stock will take approximately 1 to 2 months to restock. We value your patience and understanding as we work swiftly to replenish our inventory.
How can I exchange or return my item?
Please refer to our Refund and Exchange Policy and email us at contact@eastmovement.store.
What materials are the jewellery made of?
Our metal rings are made from titanium which are durable and lightweight. The material is known for its strength and resistance to corrosion. Titanium's hypoallergenic properties make it suitable for sensitive skin, while its contemporary aesthetic appeals to both modern and traditional tastes.
Our jade rings are naturally sourced, highly valued gemstone renowned for its stunning green hues, though it can also appear in shades of white, lavender, yellow, and black. This ancient stone is primarily composed of two minerals: jadeite and nephrite.
Are the Jade rings real?
Absolutely, our Jade rings are indeed genuine and authentic. Recognising the prevalence of counterfeit Jade in the market, we have sourced carefully and established a trusted relationship with a reputable Jade supplier across the seas. To further ensure the authenticity of our precious jewelry, we've also conducted thorough cross-checks with expert jewellry appraisers specialising in Jade in Australia. As an assurance, a Certificate of Authentication from our supplying partner will accompany every Jade ring purchase.
What is the difference between titanium and stainless steel?
1. Weight: Titanium is lighter than stainless steel, making it more comfortable for everyday wear.
2. Durability: Both materials are strong, but titanium is more resistant to bending and scratching. Stainless steel can rust if exposed to moisture over time, while titanium is highly corrosion-resistant.
3. Hypoallergenic Properties: Titanium is hypoallergenic, making it suitable for sensitive skin. Stainless steel can contain nickel, which may cause allergic reactions in some individuals.
4. Colour: Titanium comes out more smoky and slightly darker shade of grey compared to stainless steel, giving it a more subdued, earthy metallic look.
5. Cost: Titanium is often more expensive than stainless steel due to its production process and properties.
Whether chosen as a classic wedding band or a versatile accessory, our Titanium Ring range exemplifies understated elegance and lasting quality. Elevate your accessory collection with a piece that blends timeless design with the unmatched strength of titanium.